Question and answer

 

A. Can I also order by phone?

Yes this is always possible. You can also call CCA at any time for other questions. You can also easily send an e-mail via contact in the menu.

Telephone number: 0031243976122
Opening hours: Monday to Friday from 8 a.m. to 12.30 p.m. and from 13.00 p.m. to 17.30 p.m.

 

B. What is the delivery time?

The delivery time depends on availability.

  • Green: sufficient stock
  • Yellow: limited stock
  • Red: no stock

From warehouse Groesbeek

  • Day delivery: maximum 24 hours (Express)
  • Day delivery: maximum 48 hours (Standard)

For prices see transport costs table

 

C. Can I return air conditioning parts from CCA?

For the return procedure, go to Question and answer and click on Warranty - return procedure. Here you will also find the required return request form that you can easily download.

 

D. What guarantee period applies CCA ?

A warranty period of 1 year applies to the complete CCA range. To be eligible for warranty, you must proceed according to the CCA warranty procedure. To do this, go to Question and answer and click on Warranty - return procedure. Here you will also find the required guarantee application form that you can easily download.

 

E. How do I know for sure that the order has actually been sent?

After completing all steps and confirming the order definitively, a message appears on the screen that the webshop order has been successfully received. At the same time an e-mail is sent to you with an overview of the parts you ordered with a webshop order number.

 

F. Until what time can I enter an order?

Orders placed before 4 pm will be sent the same day.
Orders after 4 pm are sent the next day.

 

G. Does the CCA carrier have a Track & Trace system?

The unique tracking number of your order will be sent to you by e-mail at the end of the afternoon. This e-mail is provided with a link to our carrier's on-line system. By clicking on this link, important information about the status and location of your order is immediately available.

 

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